Location

Johannesburg, ZA

Department

Administration, Operations and Facilities

Job Purpose

To ensure that relevant processes are administered, maintained, and supported to meet the requirements of the department and business, in line with the Group's strategy. To support the business by ensuring relevant processes are administered and meet business requirements.

Job Responsibilities

Service Level Agreements (SLA)

• Meet Service Level Agreements (SLA) by conducting processing activities within agreed timelines and parameters.
• Minimise financial and reputational risk by ensuring accuracy of processing activities.
• Minimise operational costs by avoiding unnecessary expenditure.
• Satisfy internal and external clients by responding to and actioning queries within agreed SLA.

Stakeholder Communication

• Meet Nedbank internal and external client service standards by communicating with stakeholders (including Regulators) accordingly.
• Understand and meet stakeholder needs by maintaining a relationship through regular interaction.

Risk Management

• Minimise risk by checking and validating activities according to policies and procedures.
• Ensure that relevant processes are administered by following procedures.
• Ensure accuracy by identifying and recording/correcting discrepancies timeously.
• Highlight risk by reporting exceptions timeously.

Personal Development

• Keep abreast of legislation and other industry changes that impact on role by reading the relevant newsletters, websites, and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contribute to the achievement of team goals.
• Create and manage own career through guidance and support of management, department, and colleagues.
• Improve personal capability and stay abreast of developments in the field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in the performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management, continuity, and team success through constructive participation in a diverse team and sharing knowledge with the team.

Corporate and Social Responsibility

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g., staff surveys etc.).
• Participate and support corporate social responsibility initiatives for the achievement of business strategy.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies, and procedures.

People Specification

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Relevant Banking Diploma or equivalent

Certifications

• Essential Certifications
• Preferred Certifications

Minimum Experience Level

• 1 – 3 years in business administration

Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Microsoft Office
• Relevant regulatory knowledge
• Business writing skills
• Relevant system knowledge

Behavioural Competencies

• Adaptability
• Communication
• Collaborating
• Decision Making
• Stress Tolerance
• Work Standards
• Building Trusting Relationships
• Managing Work