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Customer Service Agent at FlySafair

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Job Details

Company: FlySafair
Location: South Africa
Closing Date: 14 June 2024

Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our Cape Town International Airport. The successful applicant will report to the Manager: Base Airport.


  • Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
  • Assist customers when there are flight disruptions and/or cancellations;
  • Handle and safeguard confidential information;
  • Address any complaints in a professional and timely manner;
  • Escalate any problematic issues to the Supervisor on duty;
  • Provide professional Customer service at all times.


  • Grade 12;
  • Airport experience and ticket sales within an aviation concern;
  • Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
  • Computer proficiency including Word, Excel, and Outlook;
  • Excellent understanding of delivering great customer service;
  • Excellent written and verbal command of the English language including phone etiquette;
  • Conflict resolution skills.

Personal Attributes

  • Punctual;
  • High degree of patience and assertiveness;
  • Trustworthy, professional, and reliable, including dealing with confidential information;
  • Immaculate timekeeping;
  • The ability to work well under pressure;
  • Practice good time management;
  • Customer-focused and service-orientated.

Application Guideline

  • No external email applications will be accepted.
  • Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
  • FlySafair reserves the right:
    • Not to proceed with this vacancy.
    • To appoint the selected candidates based on its operational requirements.

Reference number: JHB000902

Preference will be given to members of under-represented designated groups.

For more information please contact: Nomsa Qobose

Customer Service Agent at FlySafair