TRACKER – Call Centre Learnership

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Closing Date: May 8, 2024

Industry

IT & Internet

Job Category

Call Centre and Telesales

Location

Gauteng

Contract

Fixed Term Contract

Remuneration

Stipend

EE Position

Yes

Introduction

Tracker Connect is excited to offer the opportunity of a lifetime to 25 of South Africa’s young people with great potential, through a Call Centre Learnership NQF Level 4 which will be based at Tracker Head Office in Johannesburg. The purpose of the Learnership is to capacitate young unemployed youth with call centre skills, experience, and knowledge required to deliver excellent customer service.

Key Outputs

This learning intervention is a full qualification which consists of structured unit standard-based learning combined with practical/workplace experience which totals to 132 credits. After having gone through the qualification, the young people will be equipped with the following competencies:

Competencies

Becoming a one-stop call resolution employee.
Capturing and updating information.
Ensuring that Customer Service standards are maintained in a highly pressurized environment.
Ability to market and sell products.
Proactively Upselling and cross-selling different products.
Knowledge on how to view invoices, adjustments, advance payments, credit notes, and payment allocations.
Handling of electronic communication.
Assistance with data-integrity campaigns.
Contracting and scheduling and understanding of Tracker systems.

Minimum Requirements

Be a South African Citizen in possession of a valid SA ID.
Ages between 18 and 35 with no Criminal Record.
Matric with a D / level 4 symbol pass in English language.
Currently be unemployed and not studying full-time.
A passion for customer service and a professional attitude at all times.
The ability to communicate clearly and professionally with clients.
Excellent interpersonal skills.
Detail orientation.
Desire and potential to learn.
The ability to cope with a constant changing and pressurized environment.
The ability to work in an environment where multi-skilling is required.
Basic computer skills.

Benefits

None

Note: Preference will be given to applicants from designated groups in line with Tracker’s policies. A minimal stipend will be offered as remuneration to compensate for basic expenses during the course of the Learnership which is for the duration of 12 months.

Disclaimer: If you are not contacted within 4 weeks, consider your application unsuccessful.