Shop Assistants & Cashiers X14 at Clicks Group

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Location

Various Provinces

Employer

Clicks Group

If you have a passion for providing exceptional service and enjoy helping others feel good, then you might be interested in an exciting opportunity at Clicks’ store.

As a Shop Assistant / Cashier, you will report to the Store Manager and be responsible for engaging and communicating with customers, handling transactions, and providing support to your team.

This position is an excellent opportunity to begin a career in retail and develop your skills in customer service, communication, and teamwork. In this blog post, we will explore more about the role of a Shop Assistant / Cashier at Clicks’ store and why it could be the perfect starting point for your retail career.

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Duties and Responsibilities

To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
To ensure the safe handling of cash at all times.
To proactively promote the Clicks’ clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
To make customers aware of promotions in order to positively affect sales and to ensure customers “feel good and pay less”.
To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
To ensure continuity of excellent service by focusing on own development and product knowledge and sharing product information with relief staff.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Qualifications and Experience

Essential: Grade 12
Desirable: Maths 50% and English 50% at Grade 12 level
Desirable: Relevant Retail/Business Management qualification
Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Basic math’s calculations
Retail/FMCG background and understanding of merchandising and promotions principles
Understanding of stock management procedures
Knowledge of customer service excellence
Planning and organizing skills
Problem-solving skills
Strong customer orientation
Good communication skills
Computer literacy
Numeracy skills