South African Things

My Calling Hiring: Call Centre Agent

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Job Title: Call Centre Agent




Market Related

Available Positions

  • Sales Agent
  • Call Centre Agent
  • HR Manager (Assistant)
  • Support Administrator

Job Description

  • Moderate all customer reviews and respond to email queries in English.
  • Meets or exceeds quality and productivity goals assigned by management.
  • Demonstrates clear and polite written and oral communication.
  • Maintains a positive and professional demeanour and portrays the company in a positive light.
  • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
  • Follows company policies and processes in order to process customer requests appropriately.
  • Demonstrates knowledge and use of departmental resources, policies, and procedures.
  • Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
  • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
  • Proactively communicates system and process issues, and customer feedback trends to management.
  • Exceeds customer expectations by going above and beyond.
  • All other duties as assigned.

About the Role

  • High-end international client
  • 5 Star (luxury) Hotel
  • Lucrative Salary
  • Door to door transportation to be provided.
  • Night shift position

What We Require

  • Grade 12 or NQF Level 4.
  • Criminal and credit clear.
  • South African citizen
  • Strong command of the English language.
  • English written and verbal fluency, suitable for an international client.
  • Willing to work evening shifts/weekends.
  • Exceptional customer service experience.
  • At least 12 months sales experience.
  • Previous international call centre experience for at least 6-12 months highly advantageous.


My Calling Hiring: Call Centre Agent