Job Title: Call Centre Agent
Location
Various
Salary
Market Related
See Also: Customer Service Agent at FlySafair
Available Positions
- Sales Agent
- Call Centre Agent
- HR Manager (Assistant)
- Support Administrator
Job Description
- Moderate all customer reviews and respond to email queries in English.
- Meets or exceeds quality and productivity goals assigned by management.
- Demonstrates clear and polite written and oral communication.
- Maintains a positive and professional demeanour and portrays the company in a positive light.
- Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
- Follows company policies and processes in order to process customer requests appropriately.
- Demonstrates knowledge and use of departmental resources, policies, and procedures.
- Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
- Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
- Proactively communicates system and process issues, and customer feedback trends to management.
- Exceeds customer expectations by going above and beyond.
- All other duties as assigned.
About the Role
- High-end international client
- 5 Star (luxury) Hotel
- Lucrative Salary
- Door to door transportation to be provided.
- Night shift position
What We Require
- Grade 12 or NQF Level 4.
- Criminal and credit clear.
- South African citizen
- Strong command of the English language.
- English written and verbal fluency, suitable for an international client.
- Willing to work evening shifts/weekends.
- Exceptional customer service experience.
- At least 12 months sales experience.
- Previous international call centre experience for at least 6-12 months highly advantageous.