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Motus Toyota: Administrator: Bookings

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Closing Date: 2024/06/13

Reference Number: MOT240606-6

Job Title: Administrator: Bookings

Branch/Department: Motus Toyota

Job Type Classification: Permanent

Location: Western Cape

Job Description

Motus Toyota Cape Gate currently holds a vacancy for an Administrator: Bookings.

Reporting to the Manager: Service, the candidate in this position will be required to effectively load the Service Department and take care of all available productive hours and distribute them to Service Technicians.

Specific Role Responsibilities

  • Ensure telephone is answered as per telephone standards
  • Use current Standard Operating Procedures (SOP) strictly for appointment taking processes
  • Ensure appointments are spread out for every ten to fifteen minutes to ensure effective customer satisfaction
  • Update time bucket on a consistent basis with flat-rate to ensure all available productive time is used
  • Monitor appointment rates on a daily and monthly basis, including carry-overs, repeat repairs, walk-ins, etc.
  • Monitor no show rate, and keep record of reasons of no-shows
  • Pre-print all repair orders for the following day
  • Appointment Taking
  • Delivery and control of Government and Subsidy vehicles
  • Allocate time available for appointments, carry-overs and walk-ins
  • Timeous reminders to customers for service daily
  • Pre-printing of job cards daily
  • Efficient checking of all job cards to ensure all paperwork as per SOP’s are attached
  • Booking and control of Special Campaign Recalls
  • Recording of all job cards on and off site for easy access and record keeping
  • Perform any other reasonable duties, which may be required

Qualifications and Experience

  • A minimum of Grade 12
  • Computer literacy is essential
  • Clear Credit and Criminal Record

Skills and Personal Attributes

  • People Handling Skills
  • Time-Management
  • Must have excellent verbal communication skill
  • Empathy and honesty
Motus Toyota: Administrator: Bookings