Job Description

This role is responsible for providing customer service to customers in OM branches, primarily in navigating the digital customer service platform during the Two-pot retirement fund withdrawal window period.

• Will assist with managing queues and reducing pressure on Branch staff.
• Will assist customer on digitally enabled device with their Two-pot retirement fund transaction:
  • Providing reading information
  • Self-service guidance
  • Call centre details
  • Submission process through customer’s device

Minimum Requirements:

• National Senior Certificate or Equivalent NQF 4

Competencies:

• Customer Centricity
• Tech savvy
• Effective communication skills
• Multi-lingual