Company: Old Mutual

Location

South Africa

Job Description

This role is responsible for providing customer service to customers in OM branches, primarily in navigating the digital customer service platform during the Two-pot retirement fund withdrawal window period.

• Will assist with managing queues and reducing pressure on Branch staff.
• Will assist customer on digitally enabled device with their Two-pot retirement fund transaction:
  • Providing reading information
  • Self-service guidance
  • Call centre details
  • Submission process through customer’s device

Minimum Requirements

• National Senior Certificate or Equivalent NQF 4

Competencies

• Customer Centricity
• Tech savvy
• Effective communication skills
• Multi-lingual