Job Details
Company: FlySafair
Location: South Africa
Closing Date: 14 June 2024
Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our Cape Town International Airport. The successful applicant will report to the Manager: Base Airport.
Responsibilities
- Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
- Assist customers when there are flight disruptions and/or cancellations;
- Handle and safeguard confidential information;
- Address any complaints in a professional and timely manner;
- Escalate any problematic issues to the Supervisor on duty;
- Provide professional Customer service at all times.
Requirements
- Grade 12;
- Airport experience and ticket sales within an aviation concern;
- Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
- Computer proficiency including Word, Excel, and Outlook;
- Excellent understanding of delivering great customer service;
- Excellent written and verbal command of the English language including phone etiquette;
- Conflict resolution skills.
Personal Attributes
- Punctual;
- High degree of patience and assertiveness;
- Trustworthy, professional, and reliable, including dealing with confidential information;
- Immaculate timekeeping;
- The ability to work well under pressure;
- Practice good time management;
- Customer-focused and service-orientated.
Application Guideline
- No external email applications will be accepted.
- Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
- FlySafair reserves the right:
- Not to proceed with this vacancy.
- To appoint the selected candidates based on its operational requirements.
Reference number: JHB000902
Preference will be given to members of under-represented designated groups.
For more information please contact: Nomsa Qobose
