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Call Centre Agent at FNB

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Job Title: Call Centre Agent

Location: Johannesburg

Job Description

To action incoming or outgoing customer calls, electronic communications, and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.

Hello Future Call Centre Agents

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who has:

  • Experience in a call Centre environment
  • Experience in Long term insurance customer service
  • Experience in assisting clients via email or telephone whereby the customer will give you a clear instruction on what and how they need to amend their current policy
  • Experience in retentions

You will be an ideal candidate if you:

  • Have at least 1-3 years’ experience in a long-term insurance call center environment
  • Have a matric certificate or an equivalent qualification/certificate

You can be a match if you have:

  • Experience in an insurance call center environment
  • Good communication skills
  • Exceptional telephonic skills

NB- Please note that we are looking for CONTRACT CALL CENTER AGENTS

Apply now! If you are interested, take the next step. We look forward to engaging with you further.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.


Call Centre Agent at FNB