Motus Toyota: Administrator: Bookings

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Closing Date: 2024/06/13

Reference Number: MOT240606-6

Job Title: Administrator: Bookings

Branch/Department: Motus Toyota

Job Type Classification: Permanent

Location: Western Cape

Job Description

Motus Toyota Cape Gate currently holds a vacancy for an Administrator: Bookings.

Reporting to the Manager: Service, the candidate in this position will be required to effectively load the Service Department and take care of all available productive hours and distribute them to Service Technicians.

Specific Role Responsibilities

Ensure telephone is answered as per telephone standards
Use current Standard Operating Procedures (SOP) strictly for appointment taking processes
Ensure appointments are spread out for every ten to fifteen minutes to ensure effective customer satisfaction
Update time bucket on a consistent basis with flat-rate to ensure all available productive time is used
Monitor appointment rates on a daily and monthly basis, including carry-overs, repeat repairs, walk-ins, etc.
Monitor no show rate, and keep record of reasons of no-shows
Pre-print all repair orders for the following day
Appointment Taking
Delivery and control of Government and Subsidy vehicles
Allocate time available for appointments, carry-overs and walk-ins
Timeous reminders to customers for service daily
Pre-printing of job cards daily
Efficient checking of all job cards to ensure all paperwork as per SOP’s are attached
Booking and control of Special Campaign Recalls
Recording of all job cards on and off site for easy access and record keeping
Perform any other reasonable duties, which may be required